DRAFT FOR LEGAL REVIEW - NOT IN FORCE. Written against the system as it runs: every field, purpose and retention period was checked against the code and database.
Privacy Notice for Customers
This notice is for people who order from a Pizza Bros store and choose delivery. It explains what Kiwi Eats receives about you, who sees it, and how long it is kept. Information about our drivers is covered separately by the Privacy Policy for Drivers.
Who we are
Kiwi Eats is the delivery service for Pizza Bros stores. It is operated by Tauranga Food Limited, NZBN 9429046588135, 70 Tynan Street, Te Puke 3119. Kiwi Eats does not take your order. The store does, and we deliver it.
Privacy Officer: [email protected]
What we receive from the store
When you order for delivery, the store sends us what a driver needs to bring your food to you, and nothing more:
- your name
- your delivery address
- your phone number
- what you ordered and the order total, and whether cash is due on delivery
- any delivery instructions you gave the store, such as "leave at the side door"
We do not receive your card details. Payment stays between you and the store.
Who sees it
- The driver. Before accepting a delivery, a driver sees only the suburb. Your name, address and phone number are shown to the driver only after they accept your order. Afterwards, the driver's own history shows the suburb only, never your address.
- Kiwi Eats operators. An operator may look at a delivery's details when investigating a problem with it, such as a missing order or a complaint.
- Our hosting provider. Amazon Web Services, in Sydney, Australia, hosts the system that holds this information.
We do not sell your information, and we do not share it with anyone else.
The driver may contact you
The driver may call or text you about your delivery, for example if they cannot find your address. They use their own phone, so you will see their number, and they will see yours.
A photo at your door
The driver may take a photo of your delivery at your door as proof that it arrived. The photo is of the package where it was left, not of you or anyone else. It is kept for 30 days and then deleted automatically. If you would like it deleted sooner, email [email protected] with the store, the date and the delivery address, and we will delete it.
How long we keep it
- Proof photos: 30 days, then deleted automatically.
- Delivery records (the name, address, phone number and order total for a delivery) are kept for accounting purposes. They are the record of work done and money paid between the store, the driver and us.
Your rights
Under the Privacy Act 2020 you can:
- ask what we hold about you, and receive a copy
- ask us to correct anything that is wrong
- complain to us, and if you are not satisfied with our answer, to the Office of the Privacy Commissioner at privacy.org.nz
Email [email protected] for any of these. We answer access and correction requests within 20 working days, as the Act requires. For questions about the order itself, contact the store you ordered from.